* For destinations within the contiguous U.S., orders containing only IntelliStage brand items and totaling $1500 or more (before tax) ship free. For other brands, please see product page for shipping estimate. For destinations outside the contiguous U.S., please call us at (609) 971-9200 for a shipping quote.


Customer Service

Email:
orders@stagedrop.com
Phone:
800-88-STAGE
609-971-9200
(Monday-Friday, 10am-5pm EST)
Fax:
609-971-1650
Mailing Address:
StageDrop LLC
706 Challenger Way
Forked River, NJ 08731

Payment Types

Credit Card

We gladly accept VISA, MasterCard, American Express and Discover cards (U.S. cards only). You can submit your credit card payment online instantly via our secure online checkout, or call us at (609) 971-9200 to pay by phone.

Paypal

Paypal payments online are welcome with a confirmed shipping address. E-checks must clear prior to shipping.

Purchase Orders

To order via purchase order, please call us at (609) 971-9200. StageDrop LLC accepts purchase orders (POs) from state and federally funded institutions, including public K-12 schools, state colleges and universities, government agencies, public libraries, municipalities and the military. The purchase order must be pre-approved by your department and faxed or mailed to us before we process any order. Standard NET 30 days will apply upon approved credit account. Please include your email address with your PO if you wish to receive email confirmation of shipment.

Check or Money Order

We also accept checks or money orders by mail, made payable to "STAGEDROP LLC". Checks and money orders must be drawn on a U.S. bank in U.S. dollars. There is a $30 fee for all returned checks.

Sales Tax

We are required to charge 7% NJ sales tax for orders shipping to a New Jersey address.

Shipping

Free shipping on most orders over $1500; see product page or shopping cart for shipping costs. Most direct-ship items are shipped by freight carrier from California or New Jersey. Some smaller items may be shipped by FedEx, UPS or USPS depending on size and weight. Expedited shipping may be available at an additional charge - please call us at (609) 971-9200 for a quote. Free shipping offer applies only to the contiguous US. If a shipment is refused or undeliverable, a 30% restocking fee may be charged.

Return Policy

Due to the event-based use of our products, all sales are final. If you receive a defective or damaged item, please contact us at (609) 971-9200 for a replacement. For warranty service, please contact the manufacturer directly.

Legal Disclaimer

Improper handling, set-up or use of this unit could cause it to fail which could lead to serious injury or death. Please be sure to read, understand and follow all operating instructions and weight load information in the manufacturer's product manual before using this product. Do not allow children or untrained persons to use this product. There are no obligations of liability on the part of Road Ready or StageDrop LLC/StageDrop.com for any personal injuries, death, consequential damage or any other indirect damages with respect to, loss of property, revenues, profit or costs of removals, installations or reinstallations arising out of, or in connection with, the use or performance of an IntelliStage product.

Still have questions? Call us at (609) 971-9200.