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Customer Service & Ordering Help
Since 2007, StageDrop has helped more than 25,000 schools, houses of worship, venues, businesses and event companies order portable stages, risers, ramps, truss and event equipment. Whether you already know exactly what you need or want help working through the details, ordering from StageDrop is straightforward. You can shop online, request a quote, or talk with our team before you buy. If your order is more complex, our team can help you sort out the products, timing, and purchasing requirements before you place the order.
- Order Online: Visit StageDrop.com to order online 24 hours a day, seven days a week. Most products can be ordered directly through our website. Add your items to the cart, enter your shipping information, and complete checkout using one of the available payment methods. Shipping charges and available shipping methods are calculated in the cart when applicable. You can check out as a guest or create a StageDrop account, which allows you to view previous orders and place approved tax-exempt orders.
- Request a Quote: For a purchase involving several components or options, requesting a quote is often the easiest place to start. Tell us about your project, how the equipment will be used, and anything important about your space or timeline. We'll help you understand the available options, identify components that may be needed, and prepare pricing for the equipment and shipping. Additional product or shipping discounts may also be available that cannot be displayed online. To request a quote fill out our Quote Request form or call us at 1-800-887-8243.
- Order by Phone: Prefer to talk through the order first? Call us toll-free at 1-800-887-8243, Monday through Friday, 10am-5pm Eastern. Our team can answer product questions, check availability, discuss shipping, prepare a quote and take your order by phone.
- Order by Email or Fax: You can email or fax orders, quote requests and purchase orders to sales@stagedrop.com or 1-609-971-1650. We'll follow up with you to confirm the details.
StageDrop has worked with schools, colleges and universities, government agencies, municipalities, public libraries, the U.S. military, large corporations, and other organizations nationwide since 2007. We understand that institutional and organizational purchases often involve more than simply placing an order online. Our team can assist with quotes, purchase orders, tax-exempt purchasing, vendor registration, W-9 requests, and other procurement requirements.
Do You Accept Purchase Orders?
Yes, if your organization buys by purchase order, StageDrop accepts POs from qualifying public institutions and from established businesses and organizations approved for credit. Purchase orders are subject to credit approval, and approved accounts generally receive standard NET 30 terms. Purchase orders must be pre-approved by your purchasing department and sent to StageDrop by email, fax or mail before the order can be processed. If your organization requires a formal quote before issuing a purchase order, call us at 1-800-887-8243, email sales@stagedrop.com, or Request a Quote online.
Can StageDrop Provide a W-9 and Complete Vendor Registration?
Yes, if your purchasing department needs StageDrop set up as an approved vendor before it can place an order, we can provide a W-9 and complete vendor registration or new-supplier paperwork promptly.
How Do I Place a Tax-Exempt Order?
If your organization qualifies for sales-tax exemption, we can apply that status to your StageDrop account before you place your order. Create a StageDrop account and email your valid exemption or resale certificate to sales@stagedrop.com, along with your name, organization name, shipping address, and the email address associated with your account. Once your exemption has been approved, you can place tax-exempt orders through your StageDrop account.
Choose the payment method that works best for your organization or order:
Credit Cards
We accept Visa, Mastercard, American Express, and Discover cards issued in the United States. Credit card payments can be submitted securely through our online checkout or by calling 1-800-887-8243 to pay by phone.
PayPal & Venmo
PayPal and Venmo are available for online orders with a confirmed shipping address. PayPal eChecks must clear prior to shipping.
ACH & Wire Transfer
We accept ACH and wire-transfer payments for qualifying orders. Please call us at 1-800-887-8243 for payment instructions. Payment must clear before the order can ship (usually 2-5 business days).
Check or Money Order
Checks and money orders should be made payable to StageDrop LLC and must be drawn on a U.S. bank in U.S. dollars. Payment must clear before the order can ship (usually 2-5 business days). There is a $30 fee for all returned checks. Mail your payment to:
StageDrop LLC
706 Challenger Way
Forked River, NJ 08731
Financing
Pay-over-time and equipment financing options are available for qualifying purchases through PayPal Credit and PEAC Solutions. Visit our Financing page for more information.
StageDrop is required to collect sales tax on orders shipped to states where we have a sales-tax collection obligation. Applicable sales tax is calculated during checkout based on the shipping address and the current tax rules that apply to that order.
If you would like to place a sales tax exempt order, create a StageDrop account and email your state's exemption or resale certificate to sales@stagedrop.com, along with your name, organization name, shipping address, and the email address associated with your account. Once your exemption has been approved, you can place tax-exempt orders through your StageDrop account.
Please note: IRS determination letters apply to federal income tax status and are not valid as exemption certificates for state sales tax. A valid state sales-tax exemption or resale certificate is required for tax-exempt purchasing.
Large equipment doesn’t always ship like a typical online order. Smaller items may arrive by parcel carrier, while stages, risers, and other oversized equipment may ship by LTL freight. We’ll help guide you through the delivery process and timing before your order ships. Shipping options and charges are shown in the cart when available.
If you have a firm event date or deadline, please let us know before ordering so we can discuss current availability and expected shipping timing.
Due to the event-based use of our products, all sales are final. If something arrives defective or damaged, please contact us at 1-800-887-8243 and we'll help you with the replacement process. For warranty service, please contact the manufacturer directly.
Improper handling, setup, or use of equipment may cause product failure and could result in serious injury or death. Always read, understand, and follow the manufacturer’s operating instructions, assembly instructions, safety information, and weight-load requirements before using any product purchased from StageDrop. Do not allow children or untrained individuals to use equipment unless permitted by the manufacturer and properly supervised.
StageDrop LLC assumes no liability for personal injury, death, property loss, consequential damages, lost revenue, lost profit, or costs associated with removal, installation, or reinstallation arising from or connected with the use or performance of products purchased from StageDrop LLC.